Return Period: Customers can return products within 30 days of purchase. Products must be returned in their original condition with all included accessories and packaging.
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items: Opened software, downloadable items, and custom-configured products cannot be returned. All sales on these items are final.
Return Process: To initiate a return, please contact our customer service department at support@astutedynamics.com. Provide your order number and the reason for your return. You will receive a return authorization number and instructions on how to proceed.
Restocking Fee: A restocking fee of 15% may apply to all returns, depending on the condition of the returned item and its packaging.
Refunds: Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@astutedynamics.com and send your item to our return address.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us: If you have any questions about this return policy, please contact us at support@astutedynamics.com.
Refund Eligibility: Refunds are available for products returned within 30 days of purchase, provided the items are in their original, unused condition and include all original packaging and accessories. Some products such as opened software, downloadable items, and custom-configured products are not eligible for a refund.
Processing Refunds: Eligible returns will be processed within 7-10 business days of receipt. Refunds will be issued to the original method of payment unless otherwise specified. Please note, processing times may vary depending on the payment provider.
Dispute Resolution: If there is a concern or dispute regarding a refund, please contact us at support@astutedynamics.com. We aim to resolve all disputes amicably and efficiently. Your satisfaction is our priority, and we will work diligently to address your concerns.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@astutedynamics.com.
Restocking Fee: A restocking fee of 15% may be applied to returned items that are not returned in their original condition, are damaged, or are missing parts for reasons not due to our error.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please ensure that you use a trackable shipping service or purchase shipping insurance for returns of valuable items.
Contact Us: For more information about our refund and dispute policy, or if you need assistance with a return, please contact us at support@astutedynamics.com.
Promotion Eligibility: Promotions are open to all customers except where prohibited by law. To be eligible for a promotion, customers must meet the specific criteria as outlined in the promotional materials.
Duration: Each promotion has a specified start and end date which will be clearly communicated in the promotional advertisement. Promotions are valid only during this timeframe, or while supplies last.
Discounts and Offers: Promotional discounts and offers may not be combined with any other sales, promotions, or discounts unless explicitly specified. Discounts are applied to the retail price as displayed at the time of purchase.
Usage: Promotions are limited to one per customer unless otherwise stated. Misuse of promotions, including but not limited to unauthorized selling or transferring of promotional discounts, may result in disqualification from current and future promotions.
Changes and Termination: We reserve the right to modify, suspend, or terminate any promotion at any time without prior notice, due to operational issues, fraud, or any other factors outside of our control that may affect the fairness or integrity of the promotion.
Liability: We are not responsible for any typographical errors in the promotional materials or any misunderstanding on the part of the customers regarding the terms of the promotion. The decision of Astute Dynamics LLC in all matters relating to the promotions is final and binding.
Contact Us: If you have any questions or concerns about our promotions, please do not hesitate to contact us at support@astutedynamics.com.
Data Encryption: All payment card transactions are secured through SSL/TLS encryption, ensuring that your card details are encrypted before they are transmitted over the internet. This protects your information from being intercepted or misused by unauthorized parties.
Compliance with Standards: Our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS). We adhere to stringent security measures to maintain a secure environment for processing, storing, and transmitting payment card information.
Secure Payment Gateways: We use reputable, PCI-compliant payment gateways to process all payment card transactions. These gateways have been audited and certified for their security measures and capabilities.
Monitoring and Prevention: We continuously monitor our systems for possible vulnerabilities and attacks, and we use state-of-the-art security protocols to prevent any breaches. Our security measures include firewalls, intrusion detection systems, and regular security audits.
Restricted Access: Access to payment card details is strictly limited to authorized personnel only. Employees who have access to this information are trained on the importance of protecting personal and financial data and comply with our strict internal security policies.
Customer Responsibility: While we take utmost care to secure all transaction data, we also advise our customers to protect their payment card information and not share their personal details with anyone. Be cautious of phishing scams and ensure that your own devices are secured against potential threats.
Contact Us: If you have any concerns regarding the security of your payment card transactions or if you suspect any issues, please contact us immediately at support@astutedynamics.com.
Collection of Information: We collect personal information when you register on our site, place an order, subscribe to our newsletter, or fill out a form. Information collected may include your name, email address, mailing address, phone number, and credit card information.
Use of Information: The information we collect may be used in one of the following ways: To personalize your experience, to improve our website, to improve customer service, to process transactions, or to send periodic emails. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Protection of Information: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These security measures include password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely, or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
Cookies: We use cookies to enhance your experience and gather general visitor information. Through the use of cookies, we compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Disclosure of Information to Outside Parties: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third Party Links: Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Consent and Changes to our Privacy Policy: By using our site, you consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page.
Contact Us: If you have any questions regarding this privacy policy you may contact us using the information below:
Email: support@astutedynamics.com
+1 505 985 7505
Astute Dynamics LLC - IT Services and Equipment
Return Policy - Refund and dispute policy - Terms and conditions of any promotions
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